Frequently Asked Questions


Here are some Frequently Asked Questions. See if they can help you




Who is The Scrapbook Fairy?
The Scrapbook Fairy is actually Lisa. You can learn about me on my "About Me" page.

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How long have you been doing this?
I have been scrapbooking for about 10 years now.

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Where do you get your inspiration?
This is a tough question to answer because I don't really know. I will see something and use that as inspiration for what I actually create. Since I have four kids and spend a lot of time with my nieces and nephews,I get to notice the little things that kids like and that make them happy. I turn these little things into themes that I use.

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Do you make custom layouts?
I do make custom and by-request scrapbook pages and scrapbook albums. Just use the "Contact Me" page on this site to let me know what you would like.

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Do I have to pay you a deposit to request a custom layout or scrapbook album?
No, not normally. However, depending on the size and amount of work that may be involved with your special request I may ask for deposit.

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How do you conduct your transactions for custom orders?
This can be done three ways.

Option 1 is that I can list the item as a private auction on eBay and you can buy it from there. This gives you the protections afforded with an eBay transaction.

Option 2 is that I can create a PayPal invoice that breaks down the costs and allows you to make your payment to me via PayPal. This provides you the protections that come with making a PayPal transaction.

Option 3 is that I send you an email with a breakdown of the costs and total and you can send me a money order.

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What forms of payment do you accept?
PayPal is my preferred payment method. This will allow you to pay with credit card or your PayPal account. I do also accept Money Orders. Unfortunately, I don't accept personal checks.

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How long does it take for you to complete my custom order request?
This really depends on the complexity and size of your request. I can complete two page layouts in as little as two days. Normally once I get your special request I will coordinate an expected delivery time frame with you before I start your order. This way you have an opportunity to let me know of any special delivery time frame requirements.

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How do you ship your items once they are completed?
I ship all my orders via USPS Priority Mail.

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Do you offer shipping insurance or delivery tracking/confirmation?
Yes. These are always recommended options since most orders are unreplaceable and may contain special pictures. All you have to do is let me know when you request your order.

It is important to know that if you don't get shipping insurance, delivery tracking, or delivery confirmation, I don't accept any responsibility for items once they are delivered to the Post Office.

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Do you offer refunds?
No. Unfortunately since my creations are completely individual and there is a certain amount of artistic effort that is involved I can't offer refunds of any kinds. Most importantly, in the over 1000 transactions I have conducted, I have never had a customer request a refund.

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Can I send you my pictures to include in my custom order?
Yes. You can send me your hardcopy pictures via U.S. Mail or if you have digital copies you can upload them to my customer image gallery. In either case, I can print them out locally and include them in your layout. In some cases, there may be additional charges for scanning or printing pictures. If this is necessary, you will be notified in advance.

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Will my pictures be permanently altered?
In most cases pictures are bound to the page with a special adhesive. This adhesive may tear the picture if you attempt to remove it. In other cases, I may "crop" or alter the image to fit on the layout. I recommend that if your pictures are priceless or irreplaceable that you keep them and attach them to the layout once I send it to you. This way you can feel comfortable with including the pictures yourself. Lastly, scanning a picture to make a copy and then altering the copy is always an option.

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Can you include other things besides pictures in your layouts?
Absolutely. Some things I have done in the past include certificates, awards, metals, and even hand prints.

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